Monday, October 6, 2014

Telecom Expense: What is the REAL Cost?

 Nothing is free. Not really. So if you are not charging or allocating your calls you may suddenly have to increase your costs for bandwidth without having ways to charge for it. Not a good thing.

In case you didn’t know it, employee overhead is the second or third expense for organizations. How are you keeping on top of this expense? Are employees maximizing their work time? Looking at the calling activity is one of the best ways to determine if the employee is working well.  

Here are three key questions to ask yourself:

1.       How much will it cost your company if there is illegal calling or illicit actions being taken by an employee?
2.       How much will it cost your company if there is a lawsuit and you cannot prove points in the courts?
3.       How much will it cost your Business Center? There are fewer and fewer revenue opportunities why remove one?

Bottom line? You are consistently paying for your voice data. It is just bundled into your data bills.

Still skeptical? Tony Freeth, Principal at FTM and PBL (Medusa), says it best:

"Voice calls are data, true, but require the best quality data. If you don't control bandwidth then you can never be sure. All it can take is a very large Dropbox synch to give you a bad day. Voice is not complex or expensive to manage, and you don't need an IT star. So here's the golden rule - allow 100 kbps of bandwidth for every simultaneous call, add 20% for luck. Drop your voice calls into this protected 'slice', safe from where the rough and ready data applications can't get to it. Then relax and forget it."

In other words: Make sure you're covered.  


CDR-Data applications are supported by products that, collectively, provide you with all the resources needed to effectively manage your communications and personnel expenses without having to add resources. 

  •  eCDR®:  All the reporting options and flexibility needed to effectively manage and allocate telecommunications expense. Easy to use and fully customizable. 
  • eBill-Back®:  Fast, accurate telecommunications billing system for business centers, shared-tenant environments and any business requiring bill back of end users. 

More information about our products and services can be obtained by visiting, or by contacting us at 626 791-9700.

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